What updates did HelpLook bring in August? This update covers a new file uploading experience, keyword highlighting in search results, as well as the addition of support for 3 new languages and an upgrade to the AI large model. These enhancements ensure that users can more efficiently convert internal and external knowledge into practical solutions, thereby driving business development.
Optimize knowledge base management
1. Uploading local files supports update uploads
HelpLook already supports uploading docx, xlsx, and pdf files. Users can upload relevant files to the knowledge base for unified storage and management, making it easier to find and use them.
Uploading files
*Only support for uploading files within 3MB.
Updating files
Assuming there is a newer version of the file, you can click “Update and upload” . This way, the history sharing link will not be affected, and users can access it normally!
2. Support multi-version function: backstage->version management
As product features are added or improved, the help center needs to be updated to include new feature descriptions and operation guides. Different versions may correspond to different feature sets or interfaces. In some cases, old versions of the application may still be in use. In order to support these users, developers need to keep the old version of the help documentation available.
New version:
In Version Management, click "New Version"
*The default version of the article count includes the number of articles in the recycle bin. When synchronizing the version content, the articles in the recycle bin will not be synchronized.
Here you can configure the version name, version path, and synchronize all the contents of the selected version.
Released versions:
After adding a new version, you can switch to the corresponding version for management on the Content page.
After entering the corresponding version, you can publish all content.
After publishing, the visitor side effect is as follows:
Edited version content:
In the upper left corner you can see the version of the article.
After modifying the article content, you can click "Version Synchronization" in the upper right corner to synchronize the content to other versions.
3. New robot models: gpt-4o-mini
HelpLook has been integrated with the powerful GPT 4.0/ERNIE Bot 3.5/AWS Robot model. Your visitors can easily get accurate answers through the AI site search/chat interface.
Click Settings - > AI Integrations, find "Robot Model", and click to select GPT-3.5-turbo, GPT-4, GPT-4-Turbo, GPT-4o-mini, ERNIE Bot 3.5, claude-3-haik,claude-3-sonnet and Doubao-pro-32k.
*Using GPT-3.5-turbo, ERNIE Bot 3.5, claude-3-haik and Doubao-pro-32k, one quiz will consume 1 AI answer; using claude-3-sonnet, one quiz will consume 5 AI answers; using GPT-4-Turbo, one quiz will consume 10 AI answers; using GPT-4, one quiz will consume 20 AI answers.
4. Added Telegram share button
HelpLook can share articles to other social media platforms with one click. The platforms that support sharing include WeChat, Qzone, Sina Weibo, X, LinkedIn, Facebook, Email, VK, WhatsApp, Line, Reddit, Messenger, Pinterest and Telegram.
Click Site ->Site Settings->Article, turn on "Show share button", select the application you want to support sharing.
After the setting is completed, the article page display effect is as follows:
5. Feedbacker contact information can be obtained automatically
Visitors can submit content feedback at the end of the article.
>>> How to turn on/off user submission form feedback underneath articles?
Click Analyze->Feedback to view the Article Feedback submitted by the user as well as Title, Comment, Contact Detail, IP, Time and Operation of users.
*This feature is only supported by Professional and Enterprise edition users.
Site access is under authorized login, can automatically get the feedback person's contact information.
6. New languages: Korean, Thai, Indonesian
HelpLook currently supports Chinese, Traditional Chinese, English, Portuguese, Russian, Vietnamese, German, French, Spanish, Italian, Japanese, Korean, Thai, and Indonesian. It empowers cross-border enterprises to meet their multilingual business needs and build a global knowledge base.
① Create a multilingual knowledge base
② Click Settings->Site Settings , select "Multi-language support" and click "+Add a Language" to configure multilingual site for the site (Only supports Chinese, English, Portuguese, Russian, Vietnamese,German, French, Spanish, Italian, Japanese, Korean, Thai and Indonesian). Remember to click "Save" after editing.
*The premise of configuring multilanguage is to establish the relevant language site first and then it can be associated.
*Only super administrator is authorized to make associations.
*This feature is only supported by Professional and Enterprise edition users.
7. Support highlighting of all keywords after clicking on an article in the search results
8. Support for exporting content author and visitor data: Analyze->Data analysis
Upgrade and optimization of user experience
1. 【Enhancement】: Optimize the product structure, AI Chatbot is merged into AI Knowledge BaseA ChatBot with complete data and powerful functions can help you solve users' doubts in a timely manner 24 hours a day, help users quickly find the information they need, improve customer experience, and reduce business costs at the same time.
①After registering, click "Create Now"
②Fill in your site icon, logo, and name. Select the desired language and template for your site. Click "OK" to successfully create your AI Chatbot site!
③After setting up, click "Confirm" to jump to background operation page, select "Widget" to configure the AI Chatbot.
2. 【Enhancement】: Article character counting logic when importing content
3. 【Enhancement】: Interactive experience of site operation
4. 【Enhancement】: The lag caused by too many files deleted from the Recycle Bin
This update helps enterprises gain a deeper understanding of user needs and learn more convenient knowledge management tools. We warmly welcome everyone to try it out. If you have any suggestions on what content or special features you would like to see added, please leave a message in the comment section!
Click here to try HelpLook for free now, or visit HelpLook Help Center to contact our customer service team for more tips on using the product's features.
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