Hi, are you still troubled by the following questions:

• Why do customers always ask repeated questions, but we have to answer them over and over again?
• Why has the content been sorted out and presented to customers, but customers still can't grasp the key points?
• Why am I answering customer questions when it's already off hours?

HelpLook offers you a smarter solution! The AI search and AI ChatBot are Artificial Intelligence (AI) powered features in HelpLook. HelpLook seamlessly integrates with robust models like GPT 3.5/4.0/4-Turbo/4o-mini, ERNIE Bot 3.5, AWS, and Doubao-pro-32k AI models. Your visitors can easily obtain accurate answers through the AI site search/chat window interface. You can use AI search and AI ChatBot when looking for answers to questions.

How to use HelpLook AI to search?

1. Adding your article

You can add articles inside the already created category or subcategory. Suppose you have a blank Knowledge base, then first add a category before you can add an Article.

2. Accessing AI Search

• From the Knowledge base portal, go to Site settings→AI.
• Under Site settings, you can find AI Search and Prioritize the display of AI search toggles.
• Switch them to On.

After completing the above operations, HelpLook AI on the front-end content site will retrieve the content of the entire site and automatically organize the answers and related content links according to the questions raised by the users:

The Display of "AI Search"

The Display of "Prioritize the display of AI search"

How to use AI ChatBot in HelpLook?

SaleSmartly is an independent website tool, integrating real-time chat, bots and marketing automation, connecting customer service, online sales.

HelpLook comes with an integration feature, where you can integrate LiveChat with your HelpLook knowledge base. Live chat also cuts costs as a single agent can talk with several customers simultaneously and still retain high customer satisfaction rates.

1. Get HelpLook AI Token on your site

2. Install HelpLook in the SaleSmartly "App Store"

Install HelpLook in the SaleSmartly "App Store" and copy the AI Token that needs to be associated with the site.

3. Activate HelpLook AI integration with SaleSmartly

Click on the Enable Plugin button and copy the Script to the site corresponding to the HelpLook Dashboard.

（SaleSmartly's Dashboard）

（HelpLook's Dashboard）

After completing the above settings, call online customer service on your site or other website.

What about other features of HelpLook AI?

AI-Powered Instant Article Summaries

Writing knowledge base article summaries is a process that can be exceedingly demanding in terms of effort. HelpLook AI, however, offers the ability to produce immediate, top-notch summaries that not only enhance the article's attractiveness but also accelerate its discovery and ranking by search engines.

Select "blog configuration" → Click "AI generated summary" .

*Note: Each generation will consume one AI credit. Additional credits can be purchased if needed.

AI-Generated SEO Keywords and Descriptions

Not all editors and operators are adept at analyzing article SEO keywords and writing SEO descriptions. HelpLook AI not only generates highly relevant keywords from the content but also automatically crafts engaging descriptions, greatly enhancing article visibility.

Select "Article configuration" → Use "AI keywords and descriptions" .

*Note: Each generation will consume one AI credit. Additional credits can be purchased if needed.

Intelligent Data Analysis

In addition, HelpLook is equipped with a smart data analytics function that delves into frequently asked questions from users. This allows for a deeper insight into user requirements, fine-tunes the targeting of keywords, and ultimately elevates the quality of the content.

Click "Analyze" → Select "Q&A" to view user questions.  

HelpLook will record all the questions that users have consulted with HelpLook AI. To the specific, HelpLook will record common questions of customers, based on high-frequency questions, in order to understand customer needs and continuously improve product experience.

You can see them in the dashboard of HelpLook "Analyze" -> "Q&A".

Wrap Up

To sum up, the main features of HelpLook AI, such as intelligent response, calling up AI-powered customer support, and embedding official website and online customer service plugins, can play an important role in improving customer satisfaction and improving work efficiency.

Combined with HelpLook AI to help you reduce repetitive customer questions by at least 80%, you'll have happier customers and fewer useless conversations, a win-win!