The enterprise knowledge base serves as the first stop for users seeking solutions. It typically features online storage, allowing users to search for relevant documents, guides, and tutorials, gaining assistance and answers regarding product usage, troubleshooting, and more. Additionally, the enterprise knowledge base serves as a platform for collecting user feedback. By leveraging external knowledge base feedback channels, companies can understand user needs and issues, enabling them to improve and optimize their products.

This blog will focus on two highly acclaimed knowledge base building tools in the market: HelpLook and Helpjuice. Through comprehensive comparisons, we aim to assist you in selecting the most suitable knowledge base building tool. Stay tuned for our in-depth analysis and recommendations!

Helpjuice

Founded in 2011 in Miami, USA, Helpjuice is a SaaS service website that specializes in providing enterprise knowledge base creation services. Its primary focus is on helping clients build online knowledge bases to facilitate instant support and information sharing among employees and teams.

While Helpjuice is a professional knowledge base building tool, it may have some limitations in practical use, causing inconvenience for users. We are committed to continuously optimizing its features and functionality to address these shortcomings.

1. Registration Requires Bank Card Information

During the registration process, Helpjuice requires users to provide their bank card information, making it a mandatory step to complete the registration. Although Helpjuice is a prominent website, the requirement to enter bank card details poses potential security risks. The transmission of such sensitive information may be intercepted or tampered with, exposing individuals to the risk of unauthorized access and misuse of personal accounts. It is crucial to prioritize the protection of personal identity information at all times.

Stay vigilant and safeguard your personal data against potential threats. Let's explore ways to enhance the security measures surrounding the registration process.

2. High Package Prices and Low Cost-effectiveness

The high prices of knowledge base packages can be a financial burden for individual users or small businesses. Due to the cost factor, they may find it challenging to afford the package fees, resulting in a suboptimal user experience.

Helpjuice, priced at $120 per account per month, is considered relatively expensive compared to other industry competitors. Considering the aforementioned issue, users should carefully compare the prices of different knowledge base tools. It is essential to strike a balance between price, features, requirements, and economic feasibility when selecting a suitable package.

HelpLook

In light of the aforementioned concerns surrounding Helpjuice, we would like to recommend HelpLook as a reliable alternative for knowledge base creation. HelpLook is an emerging enterprise knowledge base building software. It integrates the latest document editing technologies, providing a highly advanced and efficient solution for knowledge base construction.

With HelpLook, businesses can enjoy a seamless experience, leveraging state-of-the-art features and functionalities to build comprehensive knowledge bases. The software is designed to prioritize user convenience, security, and cost-effectiveness, making it an ideal choice for organizations of all sizes.

1. AI Document Search and AI Customer Support

ChatGPT is one of the hottest AI tools available today, offering users instant self-service support and round-the-clock assistance through automated problem-solving. In a groundbreaking move, HelpLook has innovatively integrated ChatGPT into its knowledge base building software, providing users with AI-powered document search and AI customer support services.

Unlike other knowledge base building software on the market, HelpLook allows users to interact directly with AI within their knowledge base. AI leverages document content to extract key information and provide automated summaries, greatly optimizing the user experience. With the assistance of HelpLook, you can seamlessly engage with AI, benefiting from advanced AI document search and AI customer support functionalities.

In addition to its impressive features, HelpLook has recently introduced the functionality of an AI chatbot. You can easily transfer their existing website information to HelpLook by copying it into the platform. This automatically imports the website's content and integrates a chat widget onto the corresponding webpages. With this integration, you can simply click on the chat widget to ask questions, and HelpLook's AI will automatically capture keywords and generate answers based on the website's information, thereby enhancing the efficiency and quality of customer service.  

It's worth mentioning that HelpLook AI incorporates filtering capabilities into its question-answering functionality. It only responds with content relevant to the documents, thus avoiding situations where incorrect information is provided randomly, mitigating potential risks.

By harnessing the power of AI technology, HelpLook significantly expands the application of knowledge base documents, unlocking their wider value. This is just a glimpse of HelpLook's innovative capabilities, as it offers numerous other astonishing features and advantages, driving transformative changes for businesses.

2. Easy Registration and Effortless Knowledge Base Building

When registering for HelpLook, all you need to provide is phone number or email, and complete the registration process following the standard procedure. Building a knowledge base with HelpLook is also incredibly convenient. You can create and publish a knowledge base document in just 4 simple steps, with a clean and elegant directory interface that offers a clear overview of content status.

Experience the simplicity and efficiency of HelpLook's registration process and streamline your knowledge base building with ease.

3. Multiple Package Options to Cater to your Needs

In order to comprehensively meet your diverse needs, HelpLook offers four different packages: Free, Personal, Corporate, and Enterprise. Whether you are an individual user or a business of varying sizes, you can find the package that best suits your requirements. Additionally, HelpLook also provides customized services for users with specific and advanced needs.

4. Multilingual Support for a Wider Customer Reach

HelpLook currently offers the flexibility to choose from multiple languages for your website, including Chinese, English, Portuguese, Russian, and Vietnamese. With a diverse range of language options, HelpLook caters to the needs of customer populations in different regions.

Wrap Up

HelpLook goes beyond innovation by incorporating AI features such as AI-powered search and AI customer support. It offers user-friendly and diverse content management capabilities, multilingual services, and a wide range of package options.

With these advantages, HelpLook empowers businesses to efficiently build and manage knowledge bases, enhancing the quality and efficiency of customer service. It is undoubtedly the optimal choice for constructing an enterprise knowledge base.

Elevate your knowledge management with HelpLook, the ultimate solution for building an enterprise knowledge base, and unlock a new level of customer service quality and efficiency.