HelpLook VS Zendesk: Which Knowledge Base Software Suits Your Business the Best

Creating an open and collaborative environment is vital for any organization. However, highly knowledgeable employees can spend up to 30 hours per week on email and collaboration, significantly impacting their individual performance.

To address this challenge, it is crucial to establish an efficient method of sharing information that doesn't hinder team productivity. Implementing a knowledge base is an excellent solution as it promotes streamlined cooperation among employees, equipping them with the necessary tools to share information effectively.

Selecting the right knowledge base provider can be overwhelming due to the wide array of options available. One notable example is Zendesk, a comprehensive customer support solution with a built-in knowledge base feature. However, it's important to consider that Zendesk may not be the perfect fit for every company.

In this article, we will explore Zendesk's internal knowledge base, and make a comparison to the standalone platform offered by HelpLook.

Zendesk

Zendesk is a popular customer support platform used by many large enterprises. It offers various packages that include call center and chat support, as well as an internal knowledge base feature. Let's evaluate the pros and cons of using Zendesk's internal knowledge base.

Built as an Add-On

Zendesk's internal knowledge base is part of a larger flagship product. While it complements the main support products, it may not be a standalone platform. This dependency on other products may limit its value for some companies.

Cost and Plan Limitations

The price of Zendesk suite plans costs USD $19 per agent/month. Zendesk's pricing structure, including additional costs for extra features, can be a deterrent for smaller companies with budget constraints. As the company grows, the cumulative costs can become significant.  

Complex User Interface Challenges

Due to its omnichannel nature, Zendesk's user interface can become complex and often necessitates extensive training. Setting up workflows within Zendesk can take weeks, or even months, which may require additional resource investment. The intricate nature of the interface may lead to employee resistance when adopting the knowledge base, particularly if it is perceived as too complicated.

Technical Setup Requirements

While Zendesk doesn't require installation, setting it up can be technically demanding, especially when integrating with other platforms within the company. Technical assistance from Zendesk's support team may be necessary.

In conclusion, Zendesk's internal knowledge base offers comprehensive analytics, integration capabilities, and extensive training materials. However, it has some drawbacks, including its dependency on other products, pricing considerations, user interface challenges, and technical setup requirements. Careful evaluation of these factors is necessary to determine if Zendesk is the right choice for an organization's internal knowledge base needs.

HelpLook

Zendesk and standalone knowledge bases like HelpLook have fundamental differences that set them apart. Standalone knowledge bases software are designed with a singular focus, aiming to create a robust database. On the other hand, Zendesk offers a dependable knowledge base, but its true strength lies in its integration with the entire support suite provided by the platform.

By opting for an independent knowledge base like HelpLook, businesses gain increased flexibility without compromising on the offered features or platform quality. This flexibility allows organizations to tailor the knowledge base to their specific needs and requirements.

WYSIWYG User Interface

The user interface plays a crucial role in the success of any SaaS platform, and HelpLook excels in this regard. It boasts a sleek and intuitive interface that is visually appealing, making it easier and more enjoyable to use for extended periods of time.

One notable feature of HelpLook is its WYSIWYG (What You See Is What You Get) editing interface. This interface empowers technical writers and content creators by allowing them to format and structure their content visually, precisely as it will appear to end-users. With HelpLook, authors can effortlessly apply formatting styles, insert images and videos, create hyperlinks, and even incorporate interactive elements, all without requiring extensive coding knowledge.

24 x 7 AI Chatbot

HelpLook can seamlessly incorporate AI chatbot functions, providing improved customer experience, 24/7 availability, data-driven insights, enhanced satisfaction levels, and increased loyalty. Integrating chatGPT chatbots, such as HelpLook Chatbot, into a company's strategy can yield significant benefits.

Affordable Pricing and Inclusive Features

HelpLook offers four plans with a user-based pricing structure, catering to businesses of all sizes as an ideal knowledge management base.  Notably, all HelpLook plans to grant access to all available features, including AI chatbot capability, regardless of the chosen plan. This inclusive approach ensures that businesses can leverage the full range of capabilities, regardless of their subscription level.

Compared to other knowledge base tools, HelpLook stands out as a more affordable option, particularly for smaller teams. Starting at just $7/month for a single project, HelpLook offers cost-effective pricing that makes it accessible to businesses with budget constraints. You can find detailed pricing information here.

Seamless and Configurable AI Search Engine

The AI-powered search engine in HelpLook provides a significant advantage by eliminating the need for exhaustive searches. Unlike traditional knowledge management systems that require users to spend valuable time sifting through vast amounts of information, HelpLook streamlines the process. The time-consuming, frustrating, and inefficient approach of searching for information becomes a thing of the past with HelpLook's AI knowledge management solution.

Choosing the Right Knowledge Base for Your Company

Selecting the appropriate internal knowledge base can greatly enhance productivity within your company. However, it's important not to solely rely on a provider's reputation, as there are numerous options available. To find the ideal knowledge base, you should identify the features that will bring the most benefits to your company and carefully consider all the available alternatives.

Zendesk is a superb choice for established companies with larger budgets. It also serves as an excellent solution for companies lacking internal structure, offering comprehensive customer support that becomes a pillar of their operations.

For leaner, growing teams on a budget, HelpLook offers a straightforward and cost-effective option.  If you're interested in learning more about HelpLook, you can take advantage of a free trial and reach out to us for further information!