In September, HelpLook updated a batch of new features, closely focusing on the needs raised by customers and application scenarios in different industries , and comprehensively optimized and upgraded the challenges encountered by brands in product multi-version document management, content creation, video download permission control, and AI data security . It continues to help brands increase their exposure and achieve comprehensive and secure product operations.
Content Management
1. AI widgets can be added to the site frontend with one click
With simple settings, you can embed the knowledge base and intelligent Q&A robot widgets into websites, apps, mini-programs and other platforms. It is suitable for all scenarios that require instant help and support. One-click addition takes effect immediately, improving user experience.
①Embedded knowledge base
In "AI Widget->Settings", turn on the "Display on site" button to embed the knowledge base with one click.
The effect after insertion is as shown below:
②Embed in other websites
As shown in the picture, click AI Widget -> Settings -> Installation Code in the left menu bar, copy the code in the website/system/APP/application where the widget needs to be installed, and the configuration can be completed.
The effect after insertion is as shown below:
2. Column description supports rich text style
The original column editing function could only modify text, but after this upgrade, the flexibility of column editing has been significantly improved. Users can now easily adjust text color, upload pictures or videos, and insert URL links just like editing the content body .
For example, you can directly display the product operation guide with detailed steps in the column . This design will greatly help users quickly master the use of the product without having to search for the required information in cumbersome help documents. This upgrade is designed to improve the user experience and allow users to more easily obtain the content they really need.
3. Supports controlling whether a single article is AI trained
Many companies are concerned that the AI knowledge management tools they use internally may use sensitive information such as new employee training documents and technical department security management information for AI model training without permission.
To this end, HelpLook provides users with extremely high transparency and autonomy. The knowledge management system designed for enterprises pays special attention to the idea of protecting user data privacy. HelpLook allows users to independently control whether their documents can be used for AI document training , and by default all uploaded content will not be used for any form of AI model training unless the user explicitly authorizes it. This flexible control mode also makes many customers feel at ease.
In [Article Configuration], after canceling AI training, the article content will not be passed to AI training.
4. Added [Version Status] to multi-version management
Some companies frequently update their software and hardware products and want to remove older version introduction documents from the shelves . HelpLook users can directly go to [ Multi-version Management ] and turn off [Status] to prevent the version from being displayed to the public . Easily manage multiple product versions to ensure that users get the latest information.
5. Added site template [Product Manual]
HelpLook has added a new [Product Manual] template to save time and increase efficiency for customers. In the early stage of website construction, users only need to easily select the [Product Manual] template to quickly generate an electronic version of the product manual with one click. The operation is simple and fast. This template is suitable for multiple fields such as the e-commerce consumer industry and the smart hardware industry , helping companies to efficiently display product details and improve user experience.
①Select the [Product Manual] template.
(Example of electronic product manual)
6. Site backend adapted to mobile devices
The HelpLook site backend is fully adapted to mobile devices . Whether you are on a business trip or working away from home, you can manage the site, edit documents, view site data, and improve work efficiency anytime and anywhere.
7. Traditional Chinese language added to the official website
The HelpLook official website has added Traditional Chinese language options to meet the needs of users in different regions.
Site permission management
1. New interfaces for hybrid access and authorized access
2. Hybrid access rights support seamless login
Product Optimization
Multi-version management supports drag and drop sorting
Support drag-and-drop sorting function, easily adjust the version order, and facilitate the management of software update logs and product iteration records , making version management more intuitive and convenient.
The above is an introduction to the core features of HelpLook's products in September. HelpLook focuses on helping companies and brands in various industries to conduct digital marketing operations and achieve rapid digital transformation. Welcome to contact HelpLook assistants and propose the new features you want!
Click here to try HelpLook for free , or visit the HelpLook Help Center/scan the QR code to contact our customer service team for more 1V1 product feature usage tips.
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