Knowledge base software plays a crucial role in modern businesses by providing a specialized tool to create, manage, and maintain a centralized repository of information. With the vast amount of information that organizations need to handle, choosing the right knowledge base platform can be overwhelming.
One key distinction is between internal and external knowledge bases. Internal knowledge bases are designed for use by employees within the organization, facilitating efficient information sharing and collaboration. On the other hand, external knowledge bases are tailored for customers, clients, or users outside of the organization. These external knowledge bases provide self-service options for users to find answers to their questions without needing direct support.
Having a well-organized and easily accessible knowledge base offers several benefits. It empowers employees with quick access to essential information, reducing dependency on others and enabling them to work more efficiently. For customers or users, an effective knowledge base provides self-help resources that allow them to find answers at their convenience.
What Is Stonly Knowledge Base?
Stonly, a customer education software, was established in 2018 in Paris, France, by Alexis Fogel and Krzysztof Dąbrowski. In early 2022, the newly-founded company secured a $22M Series A investment.
Stonly is a revolutionary alternative to traditional product adoption platforms, as it prioritizes the importance of help centers and knowledge bases to improve user adoption.
What sets Stonly apart is its meticulously crafted guides, which are designed to be easily understood and created. Unlike traditional knowledge base articles, these guides effectively address common customer inquiries regarding onboarding flows and in-app experiences, resulting in a seamless user journey.
Stonly empowers you to:
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Create engaging learning experiences with multimedia content
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Provide a website or in-app help with widgets
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Customize the knowledge base with CSS for brand consistency
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Utilize analytics to measure guide performance
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Manage user roles and permissions in the knowledge base
However, it's worth noting that while Stonly appears unique and promising, it is essentially a digital adoption platform that has some limitations. Its pricing model has been criticized for being inflated, and it lacks a comprehensive range of advanced features necessary for a successful onboarding process.
Considering these factors, it is advisable to explore other alternatives to Stonly that may better suit your business requirements.
Why Do You Need Stonly Knowledge Base Alternatives?
Exploring an alternative to Stonly might be a wise choice due to its limitations that may not align with specific business needs. One major drawback is its steep learning curve and limited options for customization. Users may need to dedicate significant time and effort to grasp the platform's functionalities and tailor it to their specific requirements.
Curious about why Stonly may not be the ideal solution for you? Let's explore a few reasons. Here are some disadvantages to using Stonly that arise from its unbalanced features, lack of no-code capabilities, and pricing model based on views:
Feature Misalignment
Stonly primarily serves as a knowledge base builder, prioritizing that aspect over onboarding and adoption solutions. Consequently, it may lack certain features, have overly basic functionalities, or prove challenging to navigate. If your main focus is user onboarding and product adoption, it might be worth considering alternatives.
Coding Requirements
Unlike many of its competitors, Stonly does not position itself as a no-code onboarding/adoption platform. This means that coding knowledge is necessary to track events, target users, stream data, and style content.
Pay-as-You-Go Pricing
For companies with tight budgets, it is important to be mindful of Stonly's charges. Additional fees apply if your guides receive more than 4,000 views per month. If guide views exceed 30,000, you can expect an additional $500 monthly charge on your plan.
Criteria for Choosing Alternatives to Stonly
We have conducted an in-depth analysis of the top-rated solutions to find the most effective alternatives to Stonly. Our selection criteria for curating this list of the 12 best knowledge base alternatives to Stonly include:
Simplicity Is Key
The chosen tools should be user-friendly and require minimal training or customization.
Key Features
All alternatives must provide essential knowledge management features such as content authoring, user access control, content publishing, and analytics.
What Are the Best 12 Stonly Knowledge Base Alternatives?
Let’s now look into the 10 best Stonly alternatives in more detail to understand their core features. This comprehensive list will save you the trouble of researching every tool to find what your business needs.
Find the essential information related to the best Stonly alternatives available on the market today and make a well-informed decision. Let's dive into the details!
1. HelpLook
HelpLook is an advanced knowledge management tool that enhances the knowledge management process. It offers a wide range of features and benefits for support agents, employees, and customers. By using HelpLook, businesses can improve the customer experience, increase productivity, and gain SEO advantages. Users can easily create and access content, making HelpLook a powerful tool for effective knowledge management. AI-powered search capabilities enable users to find information quickly and efficiently.
With pricing starting at just $7 per month for a single project, HelpLook provides affordable solutions for businesses seeking efficient knowledge base management. Explore the available options to find the right plan for your needs.
2. Document360
Document360 is a robust alternative to Stonly, specifically designed as user-friendly knowledge base software. It empowers you to create visually appealing and intuitive help sites. With Document360, you can provide your users with a seamless experience by offering indexed and comprehensively tagged content organized in a logical structure. By utilizing Document360, you can surpass your users' expectations and ensure they efficiently find the information they need.
3. ProProfs Knowledge Base
ProProfs Knowledge Base is a knowledge management software similar to Stonly that centralizes your company's knowledge, making it easily accessible. It enables the creation of various knowledge-sharing platforms such as knowledge bases, internal wikis, FAQs, handbooks, and product documentation using pre-built templates. With advanced search capabilities, ProProfs Knowledge Base helps end-users quickly find the information they need. The knowledge base you build is optimized for all devices, enhancing support experiences for users.
4. Docusaurus
Docusaurus is a powerful alternative to Stonly that simplifies the creation and maintenance of documentation websites. It provides an intuitive interface for effortless building, deploying, and management of comprehensive documentation. With Docusaurus, you can easily organize and structure your content while enjoying customization options to match your brand identity. Whether it's user guides, FAQs, or API documentation, Docusaurus equips you with the necessary tools and features to create a robust and user-friendly documentation website.
5. Zoho Desk
Zoho Desk is a versatile customer support tool that seamlessly integrates with over 200 popular applications. It serves as a comprehensive software platform for knowledge bases, offering a wide range of features to enhance customer support. With customizable templates, multilingual support, advanced search capabilities, and analytics, businesses can provide exceptional customer service through their knowledge bases. Zoho Desk empowers businesses to streamline their customer support operations and deliver a superior support experience.
6. Pendo
Pendo is a robust product analytics and user engagement platform that helps businesses enhance their products. Founded by software entrepreneur Todd Olson, Pendo is based in North Carolina, US and boasts a wide customer base, including Verizon, Zendesk, and Salesforce. With Pendo, you can streamline customer onboarding and support, gain valuable insights from product analytics, utilize in-app guides for users, and consolidate feedback in one centralized location. This comprehensive approach allows you to better understand your customers and improve your products accordingly.
7. Bloomfire
Bloomfire is a native knowledge sharing solution that connects teams with the information they need within the organization. It is particularly valuable for collecting and organizing information for customer support agents, enabling them to handle customer tickets more effectively. Think of Bloomfire as an interactive internal wiki that captures and shares vital knowledge for your organization.
8. Guru
Guru is a powerful knowledge management solution that can effectively replace Stonly. It simplifies processes such as employee onboarding, remote work, and product sales enablement. With seamless integration with Slack, knowledge sharing becomes effortless within your team. Guru's browser extension lets you capture information from any source and store it as cards, while also offering real-time suggestions for sharing knowledge based on your conversations.
9. Notion
Notion is a highly effective alternative to Stonly's knowledge base that ensures you never lose context while working. By bringing together knowledge and work processes, Notion simplifies and accelerates meeting outcomes. You can customize dashboards, documents, and other modules to align with your team's requirements. With seamless integrations with tools like Slack and Jira, Notion keeps information automatically updated across multiple platforms, fostering a consistent workflow for your team.
10. Intercom
Intercom offers a versatile customer self-service platform that empowers users to find solutions on their own instead of reaching out to customer support. Its widespread popularity ensures that your support agents are likely familiar with the system. Additionally, Intercom provides various support options, including an AI-powered chatbot. What sets Intercom apart is its ability to support the entire customer lifecycle, not just post-sales support. With Intercom Articles, their dedicated knowledge base software, you can effortlessly provide self-service resources to your customers.
11. Zendesk
Zendesk is a highly recognized software platform for knowledge bases, offering a seamless customer support experience. Its user-friendly interface and powerful capabilities, such as article versioning, community forums, and AI-driven chatbots, empower businesses to establish a highly efficient self-service support system. By remaining within the Zendesk ecosystem, businesses can enhance the experience for their agents, ultimately leading to improved customer service.
12. Groove
Groove, a formidable competitor to Stonly, offers robust features that effectively decrease support tickets and enhance customer satisfaction. This tool consolidates all communication channels, simplifying business processes for your team members. Groove's optimized knowledge base allows seamless access from any device and location. Additionally, you have the ability to personalize the appearance of your knowledge base, ensuring it aligns perfectly with your brand identity.
Final Thoughts: What Is the Best Alternative to Stonly?
The decision of which knowledge management tool to choose depends on whether you need it for external customer self-service or internal knowledge management. Stonly is a versatile option that allows you to create interactive guides for troubleshooting and provides a personalized experience. However, if Stonly falls short in certain areas, it's time to evaluate alternatives and make a final decision.
To simplify the process, assess the specific needs of your business and identify where Stonly may have failed to meet your expectations. Look for a tool that covers all the bases for your business.
One highly effective solution to consider is HelpLook. This powerful knowledge base software stands out for its simplicity. It offers a wide range of features, including content authoring, ease of publishing, custom admin, user access control, AI-powered search, and SEO improvement. With its reliability and versatility, HelpLook is a highly recommended solution for businesses across industries. To explore HelpLook's capabilities firsthand and see how it can benefit your business, you can book a demo or take advantage of a free trial.
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