SaaS Knowledge Base

Feature

Resources

Affiliate Program

The SaaS knowledge base built for SaaS companies

Keep all your guides and info in one place, for your team and customers, offering private and public access settings.

Trusted by Global Brands

Over 10,000 companies, both big and small, are growing their business with HelpLook

Boost Customer Service Without Raising Support Costs

%

Of customers find self-service to be a convenient way to address customer service issues.

%

Of customers can be retained with the support of a well-maintained knowledge base.

%

Of customer inquiries can potentially be resolved without direct support interaction.

Why do SaaS companies rely on a knowledge base?

Accelerates issue resolution for quicker customer support turnaround.

Single source for all up-to-date company information and documentation.

Access search queries and FAQs on-the-go with AI-powered search.

Significant decrease in support tickets frees up employee time.

Well-organized company and product info leads to quicker onboarding for new hires.

Keep an updated, unified repository of product guides, policies, and news for easy daily access.

Access Control

The access permissions can be configured for public/password/private access, or authorized login.

AI-Powered Search

AI-powered search ensures users instantly find and read articles within your knowledge base.

Seamless Integration

Integrate HelpLook effortlessly with the tools you currently utilize, bringing your team's projects together in one platform.

Decrease Churn

Minimize customer churn by consistently exceeding service expectations.

Self-service features streamline the chat experience

Accessible anytime and anywhere without installation

AI chatbot provides personalized responses for instant issue resolution

Role-Based Permissions

Configure role-specific permissions for actions including reading, editing, publishing, and administration

SSO Authentication

SSO enables seamless access across various applications using a single set of login credentials.

Data Protection

We prioritize data protection with TLS encryption and superior data isolation.

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